Manual work slows the campaign
Calling, recording answers and merging spreadsheets consume specialist time.
AI platform for automated telephone surveys
Automated telephone surveys — from calls to analysis-ready data
An AI interviewer calls contacts using an approved questionnaire, conducts a structured conversation, records answers and displays results in a dashboard — without manual interviewer work.
For market research, customer and employee satisfaction, public opinion and product testing.
Live campaign
VMTech Survey
Answers become structured data during the conversation
- 01Questionnaire
- 02Calls
- 03Answers
- 04Analysis
Structured telephone questionnaires
Serbian and English
Live campaign monitoring
XLSX export and audio archive
Adaptable business logic
Why automate
Less manual calling. More consistent conversations. Faster access to data.
The platform handles the repeatable operational part of telephone research while your team retains control of the questionnaire, sample and interpretation.
Questions must be asked consistently
The AI follows the approved questionnaire and the defined survey flow.
Results are needed while work is in progress
Statuses, answers and sessions are available in the dashboard without waiting for manual consolidation.
Platform capabilities
One controlled workflow — from contact base to result export
VMTech Survey connects questionnaire preparation, calling campaigns, structured responses and result review in one system.
Multilingual questionnaires
Create questions, answer types, options and conversation rules in supported languages.
Contact base and XLSX import
Import contacts, set respondent language, track processing status, notes and do-not-call state.
Automated calling campaigns
Start, pause and monitor calls with a controlled number of parallel conversations.
Structured answers
Each spoken answer is linked to a specific question and stored in a format suitable for processing.
Sessions, transcripts and audio
Review the conversation flow, outcomes, call attempts and available audio recordings.
Dashboard and complete export
Monitor results during the campaign and download a structured XLSX archive for further analysis.
Business use cases
Telephone surveys for specific research questions
The technology remains consistent, while the questionnaire, contact base and result criteria are adapted to the task.
Market research
Structured data collection for research into consumer habits, needs and choices.
Customer satisfaction
Post-service interviews, store experience, reasons for dissatisfaction and repurchase intention.
Employee satisfaction
Controlled internal questionnaires with agreed access, privacy and reporting rules.
Public opinion
A technology layer for structured interviews based on methodology defined by the client or research partner.
Product testing
Feedback about taste, packaging, price, payment methods or product usage.
Retail and customer habits
Visit time, store choice, payment method, product availability and service quality.
How it works
From questionnaire preparation to data in six clear steps
-
01
Define the objective
We agree what the research must establish and which data the result must contain.
-
02
Prepare the questionnaire
Questions, options, required answers and flow logic are entered into the platform.
-
03
Import contacts
The contact base is imported in a controlled way, with language and required attributes.
-
04
Start the campaign
The AI interviewer calls contacts and follows the active survey version in every conversation.
-
05
Monitor progress
Review statuses, attempts, answers, transcripts and available recordings.
-
06
Export the results
Download structured data for verification, reporting and further analysis.
Clear product boundaries
What is ready and what is adapted to your process
Available in the platform
Functions that already form the operational Survey workflow.
- Questionnaires, questions and multilingual content
- Contact base and XLSX import
- Calling campaigns and parallel-call control
- Structured answers, sessions and transcripts
- Dashboard, audio archive and complete XLSX export
Designed when required
Scope is confirmed before implementation and is not a hidden promise.
- Advanced quotas and special sampling rules
- Additional segmentation and research-specific workflows
- Connections to CRM, BI or another business system
- Special dashboard views and organizational access rules
VMTech provides the software, AI and integration layer. Research methodology and interpretation are defined by the client or its research partner.
Two different products
When do you need Survey, and when do you need an AI Call Center?
Research automation
For structured questionnaires, contact samples, campaigns and datasets analyzed as a whole.
- The same questions for a defined group
- Structured responses
- Campaign reporting and export
Customer conversation automation
For support, bookings, statuses, orders and other operational customer conversations.
- Different customer requests
- Actions in CRM and business systems
- Handover to an employee
Live voice test
Talk to the AI interviewer and watch answers become data
Select the floating “Try demo” circle, choose a language and voice, allow microphone access and complete a short trial survey. The flow and aggregate result update in real time.
The microphone is activated only after your explicit browser permission.Frequently asked questions
Before you start a pilot
Is VMTech Survey an online form builder?
No. It is a platform for automated telephone conversations. The AI interviewer asks questions by voice and stores answers in a structured format.
Does the platform replace research methodology?
No. VMTech provides the technology and integration layer. The objective, sample, methodology and interpretation are defined by the client or research partner.
Can VMTech Survey be used for CATI research?
Yes. The platform automates the telephone part of a research campaign: calling contacts, conducting conversations from a defined questionnaire, recording structured answers and monitoring results. The client or research partner defines the methodology, sample and research criteria.
Which languages are supported?
The public demo currently supports Serbian and English. The language scope of a production campaign is confirmed during project preparation.
Can I import an existing contact base?
Yes. The platform supports controlled XLSX contact import, contact language, processing statuses and do-not-call records.
How do I receive the results?
You monitor campaign progress in the dashboard and download complete structured results, sessions and available attachments through the export.
How is the number of simultaneous calls determined?
Parallel capacity is configured for the accepted scenario, telephony infrastructure and production test. We do not promise a public number without testing the specific project.
Pilot project
Let us run a pilot with your questionnaire
Describe the research objective, approximate number of contacts and expected outcome. We will respond with a safe pilot proposal.
VMTech DOO BeogradSoftware · AI · Integrations